Shipping policy
OUR SHIPPING IS FREE!
We ship with USPS Priority Mail and DHL Express.
Orders shipped via USPS generally arrive within 2-4 days, once shipped. Orders shipped via DHL Express generally arrive within 2-4 days, once shipped.
International orders (to countries outside of the US & Canada) will automatically ship via DHL Express and generally arrive within 3-7 days once shipped.
DELIVERY TIMES - WHEN WILL MY ORDER ARRIVE?
METHOD EXPECTED ARRIVAL
USPS Priority 2-4 Business Days
DHL Express / Domestic 2-4 Business Days
DHL Express / International 3-7 Business Days
If you need your item with more expedited shipping service, please get in touch at mail@ninahollein.com
PICKUP FROM ATELIER
Orders can be picked up directly from our New York atelier. An email will be sent when your order is ready for pickup and we will arrange an appointment during business days.
NINAHOLLEIN
150 E 63rd Street
New York, NY 10065.
WHAT IS YOUR ORDER PROCESSING TIME?
Our typical order processing time varies based on item, availability, and preorder status. We aim to ship all orders as quickly as possible. Please note that processing time does not include the additional time it will take to ship and deliver your package.
Please note that all of our delivery and processing estimates are stated in business days and do not include weekends or observed holidays.
WHAT DOES IT MEAN IF AN ITEM IS ON DEMAND?
On demand items will ship once they become available. Generally, this is within a 3-4 week timeframe from the date your order was placed but can vary based on item and availability. For the most accurate information, please get in touch with us at mail@ninahollein.com
HOW DO I TRACK MY ORDER?
Once your order ships, you will receive a confirmation email containing a tracking number and expected delivery date. All orders via DHL Express ship with a signature requirement.
SIGNATURE REQUIREMENT AND DELIVERY PREFERENCES
Orders shipped via USPS will not include a signature requirement. Please note that we cannot edit the shipping and delivery details of any orders shipped with USPS once shipped. Please contact us immediately after placing your order if you wish to make any changes, and we will do our best to accommodate you if possible. We would not be able to issue a refund for any items shipped prior to processing your request for changes.
Orders shipped via DHL Express will automatically include a signature requirement, so please arrange delivery at a location where you or someone you trust will be sure to be during daytime hours. We recommend taking advantage of the signature requirement option for a more secure delivery, but if you wish to waive the requirement, you may do so directly through DHL prior to delivery. DHL is not able to deliver to PO, APO, or DPO addresses.
CAN I EDIT OR CANCEL MY ORDER?
We do our best to accommodate your request to update your order or change your address prior to shipping your order. Please contact us immediately after placing your order if you wish to make any changes.
DENIED & RETURNED SHIPMENTS
If the delivery of a package is declined upon arrival at the destination or in customs for any reason, we will charge a $20 restocking fee to compensate for the time and expense of processing the package's return. Similarly, when the courier is unable to successfully deliver a package to the address provided and instead returns the package to us, regrettably, we will charge a $20 restocking fee to compensate for the time and expense of processing the package's return.
LOST, DAMAGED, & STOLEN PACKAGES
Though we strive to provide a superior customer experience, mail couriers on occasion experience lost, stolen, and/or damaged packages. We cannot be responsible for the couriers and unfortunately would not be able to reimburse you for an uninsured package in the event that it is delayed, lost, stolen, or damaged. In this case, we'd recommend that you contact the courier directly as they are best positioned to remediate the issue. Please also note that if you waive the signature requirement for your order, we cannot be held responsible and will regrettably not be able to provide a refund or replacement for any uninsured packages that have had their signature waived.
U.S. Postal Service: 1-800-222-1811
DHL Express: 1-800-225-5345
NOTICE OF POTENTIAL SHIPPING & DELIVERY DELAYS
We will do everything we can to expedite all orders, but we are not responsible for delays experienced on occasion by couriers once orders have been marked shipped and/or are in transit.
USPS Shipping & Delivery Delays, please check here.
DHL Shipping & Delivery Delays, please check here.
CUSTOMS DUTIES & FEES
Some countries charge additional customs duties and fees and customers are responsible for any such charges. We strive to make customers aware of the possibility of such duties and fees in advance.